Director Customer Services
Wiesbaden, Germany

Thomas Rettig is responsible for the MTI Germany Customer Services Division. His team includes a group of highly qualified and experienced consultants, responsible for professional, consulting, assessment and delivery services. Thomas also has an experienced and accredited team of service engineers, focused on local delivery and support of MTI solutions and services for German clients and partners. All service teams utilise industry standard frameworks such as ITIL and Prince2 and are further underpinned by an extensive range of proactive monitoring and management services through MTI’s global 24 x 7 x 365 Secure Operations Centre (SOC).

Prior to joining MTI in 1993, Thomas worked for the Digital Equipment Company in Germany for over 10 years, progressing from an initial role as a service engineer to Area Service Manager, responsible for the whole of the Frankfurt division.